Specified Commercial Transactions Act

Description based on the Specified Commercial Transactions Act

Distributor wishtree Inc.
Operations Manager Seita Yamaguchi
location
3-12 Yachimata, Yachimata City, Chiba Prefecture , 289-0041
telephone number 070-9193-9494
Necessary fees other than the price Shipping and bank transfer fees are charged
at a flat rate of 1,800 yen nationwide (excluding Okinawa and remote islands) *Free for orders over 30,000 yen
Application expiration date If we do not hear from you within 7 days of your application, your application will be cancelled.
Product Warranty Go to warranty page
About points Members will receive 5% points (1 point = 1 yen) on purchases. These points can be used for your next purchase on this site. Points expire one year from the date they are awarded. Points will expire when you cancel your membership.
Regarding defective products Some orders may be cancelled.
Product delivery time We will ship within 7 days of receiving your order or payment.
For custom picks, we will ship within one month of the order deadline after payment and design data confirmation.
Payment Method Bank transfer, card payment
Payment deadline Within 7 days of ordering
Return Policy As a general rule, we do not accept returns or exchanges for customer convenience.
If the product is defective or incomplete, we will remake the original pick, and we will accept returns or exchanges for other products.
For more information, please see the Q&A.
Return period Within 7 days of receiving the product.
Return shipping fee We will cover the shipping costs for returns and exchanges only if the product is defective or incomplete.
Display of license etc. -
others Yamato card payments cannot be used for repairs.
URL: www.guitarfactory.jp/Email
address: info@guitarfactory.jp